Terms of Use

Last Updated: October 24, 2025

IMPORTANT: READ THESE TERMS CAREFULLY

EVENTDSM IS A TECHNOLOGY PLATFORM ONLY. WE ARE NOT THE EVENT ORGANIZER AND DO NOT GUARANTEE ANY EVENTS. By using this website, you acknowledge that EventDSM (operated by Midnight Mice Media) is not responsible for the events listed on this platform.

1. Acceptance of Terms

By accessing or using EventDSM.com (the "Site"), you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, do not use this Site.

Midnight Mice Media ("EventDSM," "we," "us," or "our") operates EventDSM.com as a technology platform that connects event organizers with ticket purchasers in the Des Moines metropolitan area.

2. Platform Role and Limitations

Technology Platform Only

  • EventDSM is a technology platform only that facilitates ticket sales between event organizers and customers
  • We are NOT the event organizer for any events listed on this Site
  • We do NOT host, produce, manage, or guarantee any events
  • Event organizers are independent third parties who use our platform to sell tickets

No Event Guarantees

EVENTDSM MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT:

  • Whether events will occur as scheduled or at all
  • The quality, safety, or legality of any events
  • The accuracy of event descriptions, dates, times, or venues
  • The qualifications or reliability of event organizers
  • Whether event organizers will honor their obligations to ticket holders

Customer Relationship

YOUR PRIMARY RELATIONSHIP IS WITH THE EVENT ORGANIZER, NOT EVENTDSM:

  • The event organizer is responsible for producing and managing their event
  • All event-related issues must be directed to the event organizer first
  • EventDSM will only intervene in disputes as a mediator when requested

3. Ticket Purchases

Purchase Process

  • Tickets are sold by event organizers through our payment processing platform
  • Payment processing does not guarantee event delivery
  • You will receive a confirmation email with your ticket details and QR code
  • Your payment will be processed by Stripe, PayPal, or Venmo on behalf of the event organizer

No Refund Rights from EventDSM

IMPORTANT: EVENTDSM DOES NOT ISSUE REFUNDS

  • All ticket sales are final unless the event organizer voluntarily offers refunds
  • Refund decisions are made solely by the event organizer
  • EventDSM has no ability to force event organizers to issue refunds
  • Contact the event organizer directly for any refund requests

Event Changes or Cancellations

  • Event organizers may change or cancel events without notice to EventDSM
  • EventDSM is not responsible for communicating event changes to customers
  • You are responsible for checking with the event organizer for updates
  • EventDSM has no liability for canceled, postponed, or modified events

4. User Accounts and Data

Account Registration

  • Account registration is optional for ticket purchases
  • You may purchase tickets as a guest or create an account for convenience
  • Account holders can view their ticket history and manage their profile

Information Collection and Sharing

We collect:

  • Email address (required for ticket delivery)
  • Phone number (optional)
  • Purchase history and preferences

Information sharing:

  • Event organizers receive your name and email address for events you purchase tickets for
  • We do not share your information with third parties outside the platform

See our Privacy Policy for complete details

Account Security

  • You are responsible for maintaining the security of your account credentials
  • Report any unauthorized account activity immediately
  • We are not liable for losses due to unauthorized account access

5. Platform Rules

Permitted Use

  • Use the Site only to discover and purchase tickets for legitimate events
  • Provide accurate information when creating accounts or purchasing tickets
  • Respect the intellectual property rights of event organizers and EventDSM

Prohibited Use

You may not:

  • Use the Site for any illegal purposes
  • Attempt to resell tickets unless explicitly permitted by the event organizer
  • Interfere with the Site's operation or security
  • Create false accounts or provide misleading information
  • Use automated tools to purchase large quantities of tickets

6. Disputes and Resolution

Primary Resolution with Event Organizer

ALL EVENT-RELATED DISPUTES MUST BE DIRECTED TO THE EVENT ORGANIZER FIRST:

  • Contact information for event organizers is provided in your ticket confirmation
  • Event organizers are solely responsible for resolving event-related issues
  • This includes refunds, event changes, venue issues, and service complaints

EventDSM Mediation

  • If you cannot resolve a dispute with an event organizer, you may request EventDSM mediation
  • EventDSM's mediation is voluntary and non-binding
  • We will attempt to facilitate communication between parties
  • EventDSM has no authority to compel any particular resolution

Legal Disputes

  • Any legal disputes with EventDSM must be resolved through binding arbitration in Des Moines, Iowa
  • Iowa state law governs these Terms
  • You waive any right to class action lawsuits against EventDSM

7. Disclaimers and Limitations

No Warranties

EVENTDSM PROVIDES THE SITE "AS IS" WITHOUT WARRANTIES OF ANY KIND:

  • We disclaim all warranties, express or implied
  • We do not warrant that the Site will be error-free or uninterrupted
  • We do not warrant the accuracy of event information provided by organizers

Limitation of Liability

EVENTDSM'S LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our total liability to you cannot exceed the amount you paid for tickets through our platform
  • We are not liable for any indirect, incidental, or consequential damages
  • We are not liable for lost profits, data, or business opportunities

Event-Related Disclaimers

EVENTDSM IS NOT LIABLE FOR:

  • Event cancellations, postponements, or venue changes
  • Injuries or damages occurring at events
  • Theft, loss, or damage to personal property at events
  • Poor event quality or failure to meet expectations
  • Actions or omissions of event organizers
  • Technical issues preventing event access

8. Technical Terms

Website Availability

  • We strive for 99% uptime but cannot guarantee uninterrupted service
  • Scheduled maintenance may temporarily affect site availability
  • We are not liable for losses due to technical outages

QR Codes and Tickets

  • QR codes are generated for entry verification at events
  • Event organizers are responsible for honoring valid QR codes
  • Lost or damaged tickets may be replaced at the event organizer's discretion
  • EventDSM cannot guarantee entry to events based on QR codes

9. Payment Processing

Third-Party Processors

  • Payments are processed by Stripe, PayPal, or Venmo
  • Payment processor terms and conditions also apply to your transactions
  • EventDSM is not responsible for payment processor failures or disputes

Chargebacks and Disputes

  • Payment disputes must be resolved with the payment processor
  • EventDSM cannot process chargebacks or payment reversals
  • Fraudulent chargeback attempts may result in account suspension

10. Geographic Limitations

Service Area

  • EventDSM.com serves the Des Moines metropolitan area only
  • Events outside this area may be removed without notice
  • Service availability may vary by location

11. Modifications and Termination

Terms Updates

  • We may update these Terms at any time with notice on the Site
  • Continued use constitutes acceptance of updated Terms
  • Material changes will be highlighted and may require re-acceptance

Service Termination

  • We may terminate or suspend accounts for Terms violations
  • We may discontinue the service with 30 days notice
  • No refunds will be provided for service termination

12. Contact Information

For questions about these Terms:

Midnight Mice Media - EventDSM

Email: info@eventdsm.com

Website: https://www.eventdsm.com

For event-related issues:

Contact the event organizer directly using information provided in your ticket confirmation

For technical support:

Email: info@eventdsm.com

Summary for Customers

Remember: EventDSM is a technology platform that helps you find and buy tickets. We are NOT the event organizer.

If you have problems with an event, contact the organizer first. We're here to help facilitate communication if needed, but we cannot guarantee events or force refunds.

Last Updated: October 24, 2025

Effective Date: October 24, 2025

Midnight Mice Media - EventDSM